ATTENTION ALL CUSTOMERS:


ATTENTION ALL CUSTOMERS:
Store Policies WE ONLY SHIP TO THE USA NO FOREIGN ORDERS CAN BE PROCESSED AT THIS TIME THANK YOU! Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. RETURN POLICY If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s). We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim. If you are not satisfied with your item, you may return it to us within a period of 30 days. When returning an item, please make sure to use the original packaging with all accessories and owners manual. In ALL cases, shipping and handling fees are non refundable. There is also a 20% restocking fee on non-damaged items that are returned in exception for hand made jewelry items which cannot be returned or refunded from the time the fabrication begins. Typographical Errors In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images. ADDITIONAL TERMS WHICH APPLIES FOR THE JEWELRY SECTION We are sorry we cannot normally ship to the following countries: Afghanistan, Iran, Angola, Iraq, Bangladesh, Poland, Bulgaria, Romania, Burma Rwanda, Burundi, Seychelles, Congo, Slovenia, Cuba, Sudan, Ethiopia, Syria India, Yemen, and Indonesia. Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items from send from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case! Hand made jewelry items cannot be returned or refunded from the time the fabrication begins. ADDITIONAL TERMS WHICH APPLIES FOR THE CANYON AUCTION SECTION (SPEAKERS) Packaging: We have taken additional precautions to ensure the product is shipped safely and arrives to the customer undamaged. Each box is shipped inside a shipping box with bubble wrap. Stickers have been placed on the exterior of the box that states "Fragile, Please Handle With Care". Returns: Due to the extremely low price of this product, we do not accept returns. Damage, DOA and missing parts: If a product arrives damaged or DOA, you must contact us immediately. We will determine if the product needs to be replaced or if a replacement part needs to be sent out. If the product needs to be replaced, we will send the customer a return shipping label and have them ship it back via FedEx Ground service. Once we are able to verify the product is in the FedEx shipping system, we will ship out a replacement. The customer should not file a claim with the carrier for all canyon audio products. Shipping Claims: If a shipping claim needs to be filed, we will file the claim. If a customer files a claim with the carrier, they have indicated their willingness to handle the situation on their own without our support. Warranty: All the Canyon Audio products carry a full 3 year warranty on parts and labor. However, in order for the customer to receive the full protection under the product warranty, they must register their product with Canyon Audio. A warranty registration card is included with every product for them to mail in

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